CUSTOMER SERVICE.................  

Location: Dale Carnegie Training

41650 Gardenbrook Suite 190
Novi, MI 48375
248-380-7000

(Do not call to make a reservation. Sign up on the Michigan Safety Conference on-line registration form.  If the class is full, we will refund your payment for the PDC.)

Competencies that
are addressed:


Primary Competency
Categories:


• Attitude- Maintains a friendly, positive, and enthusiastic outlook.


• External Awareness-
Sees things from multiple points of view. Keeps up to date with issues that affect responsibility.

• Employee Experience
Leverages positive experiences to create employee engagement and long-term relationships.


Related Competency
Categories:


• Stress Management—
Differentiates between positive and negative stress. Maintains a balanced attitude.


• Interpersonal Skills—
Displays a consistent ability to build solid relationships inside and outside the organization.


• Communication—
Practices active listening supported with meaningful oral and written information.


• Influence
Consistently directs situations and inspires people for a win-win environment.


• Adaptability-
Open-minded. Demonstrates flexibility when faced with changes at work.

 

(CLASS IS LIMITED TO THE FIRST 58 PEOPLE THAT REGISTER)

Protecting What’s Important!
Leading change from Compliance to

Commitment Through Collaborative  

Relationships

 

SUMMARY


The foundation of creating a positive Environmental Health and Safety (EHS) culture is setting clear expectations, showing how much you care, and being a positive and inclusive mentor. Applying behaviors of helpfulness, genuine interest, respect, and positive re-enforcement move employees from hostile or ambivalent toward supportive and enthusiastic.


Starting with a broad view of areas where you could improve your interaction with others, you will analyze ways you can be more productive and professional in your work relationships.


A critical role for EHS professionals is the ability to change conflicts between leadership, employees or peers into positive collaboration. Learning to listen empathetically and asking the right questions, increases employee engagement and helps to resolve conflict.


CONTEXT


It sounds simple, but successful EHS programs stem from a series of interconnected causes and controls. Worker engagement drives the EHS process. You will learn to coach your employees to become safety champions for the organization.


This begins with taking 100% responsibility for yourself and the attitude you convey. Each time you come into contact with a team member, your attitude is showing. The challenge is being able to maintain a friendly, low pressure and high service environment while promoting a safe environment for the employees.


By taking a strategic approach to strengthening relationships, you give yourselves the best opportunity to drive continuous improvement in the EHS culture throughout the organization. Getting it done is all about the relationships; come be a believer!


April 10TH 2017
7:30 Continental Breakfast & Registration
8:00 a.m. – 4:00 p.m.
WE START PROMPTLY AT 8:00 AM
$125.00 includes lunch (you must pre-register)

Future Conference Dates

April 11-12, 2017, Novi, MI

April 17-18, 2018, Lansing, MI

April 16-17, 2019, Grand Rapids, MI

April 7-8, 2020, Grand Rapids, MI

April 13-14, 2021, Lansing, MI 

April 12-13, 2022, Lansing, MI

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