Work-life stresses, extreme ideologies, inflation, and community violence, have caused employees to sometimes deal with angry, “entitled” or difficult people.  Verbal diffusion techniques to help de-escalate anger will be discussed.  Additional content will include recognizing “affective” versus “predatory” violence, verbal and non-verbal pre-attack indicators, “Rules of Engagement” with challenging people, the “ABCs” of Verbal Diffusion, Active Listening Skills and personal safety considerations in aggressive encounters.  Video scenarios will be used to highlight key concepts.

The speaker will discuss the current threats and security procedures utilized for major Event Planning for Sports and Entertainment events.

Security professionals, such as first responders, security guards, and others in the field, often face demanding workloads, high-stress responsibilities, and long hours. Unfortunately, these challenges contribute to elevated rates of suicide, substance abuse, and burnout within the profession. It’s crucial to equip employees with the resources and training needed to prioritize their health and wellness. This presentation will offer valuable insights on how to implement an effective and comprehensive wellness program, many of which can be introduced at a low cost.

This program is designed to educate safety professionals who may not have extensive experience in emergency management or disaster response, helping them to better understand roles and responsibilities during crises. The primary goal is to align the expectations of these professionals with the unique demands of emergency scenarios, ensuring they can effectively identify coordinated response efforts.

This presentation will cover the performance and cyber-security implications of advanced AI video analytics.

Past workplace violence incidents have shown there is often a trajectory of “warning signs” preceding an act of workplace violence.  This program will describe OSHA, Secret Service and FBI “Best Practices” in identifying “warning behaviors” of concern, assessing risk of harm, and strategies to manage aggressive people.  Video case history analyses of actual perpetrators, will demonstrate key examples.

The speakers will discuss Michigan State University’s Emergency Operations Center and the University response and recovery efforts related to the shooting incident on February 13, 2023.

See Above.

SAFER (Situational Awareness for Emergency Responders) is a workplace violence awareness and prevention curriculum geared toward healthcare professionals. In this training, hospital psychiatric emergency room staff will complete a didactic session focused on situational awareness and behavioral emergency preparedness. Staff will also critique and strategize real-life emergent situations in the psychiatric emergency room. Finally, the learners will complete the hands-on portion of the training that will strengthen their procedural memory.

This session will dive into the world of social media and AI and how to use both to combat claims. During this one-hour course the speaker will focus on not only the popular sites like Facebook, TikTok, and Instagram, but will also explore lesser known sites like AllTrails, MaxPreps, and Smule. This course is approved for the following adjuster CE’s: TX, AR, WA, GA, NC, SC, NJ, and FL.